In support environment you could use the Agile / SCRUM and Kanban techniques as efficiently as in implementations. In my opinion even more so than in implementation - use backlog to prioritize your incoming requirements/tickets (or if prioritization is given by your system) you can use Kanban board to track processing and workload of your team. It may be useful for you to read book about Kanban (there are many good ones) to understand the benefita of visualization of work, setting WIP limits on a Kanban board. Depending on the nature of your projects - you may also be able to utilize SCRUM process including time boxing, user feedback/involvement, frequent deployment cycles, etc.
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