When trying to reverse the Customer Sales Invoice in VF11 getting the error as 'Payer 1234 is not defined for account 99999 3333'.
Our scenario is like this:
1. Sale Order is raised against Customer 9999 in company code 3333. Customer 1234 is bill to party in this sale order. All other partners (Sold to Party, Ship to Party, Payer ) are 9999 only.
2. Invoice is created and released to Billing.
3. Now when I'm trying to reverse the Invoice getting the error message mentioned above and cancellation invoice still in open state.
I have checked the sales are partner functions for 1234 and 9999 in the master records. for 1234 all partner functions are 1234 and for 9999, 9999 only.
So, when I have not maintained 1234 as payer anywhere, why is it expecting to maintain alternative payer..
I have replicated the same in our Test System but works fine there without any error messages.
Can you please advise where It's going wrong.
Message no. FR002
Diagnosis
Account number 1234 specified for the payer is not defined in customer 99999 's master record either in the company code-dependent data nor in the paying company code 3333's data.
System Response
Error message
Procedure
Correct or delete your entry.